CUSTOMER CARE

Hello gem! 

Please feel free to reach out with any questions you may have or concerns regarding the brand, products and orders.

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact us at

arden@ardenroseny.com

FAQ

What is your return policy? 

Sales are able to be returned within 10 days from delivery of package. After that period, merchandise can be returned for store credit up to 30 days from delivery of package. Beyond the 30 days, all sales are final. All sales are final on special orders. 

How do I return an item? 

Request a return label and ship back the items you wish to return. Once we have received the package, you will receive your refund or store credit within 3 -5 business days.   

My item is on back order. Can I cancel it? 

Yes. If your item is on back order and hasn't shipped yet you can cancel the order for a full refund. 

Do you offer International shipping? 

Yes! We offer international shipping for a flat rate of $22.75 USD

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